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Help Center

Last updated 16 October 2026

Ordering

How do I place an order? Add items to your bag, press checkout, enter your delivery details and confirm. If you're not signed in we email you a 6-digit code to confirm your order, then create your account for you automatically.

Why do you send a code? It proves the email address is yours and keeps fake orders out. The code expires after 10 minutes.

Can I change or cancel my order? You can cancel from My orders while the order is still *Order placed* or *Confirmed*. After packing starts, contact us.

Payment

How do I pay? Cash on delivery: you pay the courier when your order arrives.

Delivery

How much is delivery? See our Shipping & Delivery page for charges and timing.

Your account

I forgot my password. Use *Forgot password* on the sign-in page and we'll email you a reset link.

What is the sign-in code? You can turn on an extra email code at sign-in from My account → Security.

Still need help?

Send us a message from the Contact us page and quote your order number.