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Returns & Exchanges

Last updated 16 October 2026

Our promise

We want you to be happy with what you buy. If something isn't right, tell us.

What can be returned

Items that arrive damaged, defective or different from what you ordered
Unused items in original packaging within [7 days] of delivery

What can't be returned

Items used, washed or damaged after delivery
Items marked as final sale
Hygiene-related products once opened

How to return

1. Send us a message from the Contact us page with your order number and photos if the item is damaged.
2. We will reply with the next step, usually within one working day.
3. Once we receive and check the item we exchange it or refund you. Cash-on-delivery refunds are sent by [bKash / bank transfer].

Cancelling before delivery

You can cancel from My orders while the order is *Order placed* or *Confirmed*. Stock is returned automatically.